Delivery Conditions

This page, TonyShoes ("Company") for all online orders placed by delivery (cargo) conditions Explanation. Please read these conditions carefully before placing an order.

1) Quick Summary

• Delivery Region: Inside Turkey
• Preparation Time (Shipping): 24-48 hours (on working days)
• Estimated Delivery Time: 1-3 working days after dispatch (remote areas +1-2 days)
• Shipping Company: Yurtici Kargo
• Shipping Charge:
  • For orders of 10.000 TL and above: Free of charge
  • For orders under 10.000 TL: Average 175-210 TL, cargo company collects from the buyer during delivery
• Tracking: From your order detail page and Yurtiçi Kargo tracking screen
• Damaged/missing product: Minutes upon delivery + notify us within 48 hours

Note Delays may occur during public holidays, peak campaign periods and extraordinary circumstances (weather conditions, etc.).

2) Preparation and Shipping of Orders

• Your confirmed orders 24-48 hours on working days is prepared and delivered to the cargo.
• Products pre-order or special production the deadlines on the product page apply.
• Expedited options such as same day shipping may be offered periodically; displayed on the basket/payment screen.

3) Delivery Time and Scope

• Deliveries to addresses within Turkey, depending on the cargo company and address usually 1-3 working days It lasts.
• Rural/remote areas and island/detached distribution duration in locations requiring +1-2 working days can be prolonged.
• Cargo companies branch/distribution days may vary locally.

4) Shipping Fees and Campaigns

• Free shipping for orders of 10.000 TL and above benefit from the advantage.
• For orders under 10.000 TL, shipping cost is average 175-210 TL range and is collected from the buyer by the cargo company.
• Periodic extra campaigns The campaign conditions (min. basket amount, region, product group) are also specified.

5) Cargo Company, Tracking and Notifications

• When your order is shipped your tracking number It is sent via SMS/E-mail.
• Follow-up link, My Account → My Orders You can also access it from the menu.
• Contact us if you have access problems and we will check for you.

6) Things to Consider During Delivery

• When the cargo officer is with you check the package from the outside.
• Crushing, creasing, tearing, soaking if you're damaged like this. without delivery before Damage Assessment Report organise and take photographs of the package.
• If you notice missing/damage to the product 48 hours in with your order number let us know together.

7) Address and Recipient Information

• In order for the delivery to arrive on time clear/complete address and accessible phone Enter the information.
• If you request an address change after the order before dispatch contact our support team.

8) Undeliverable Orders

• Shipments that cannot be delivered due to not being found at the address, wrong/incomplete address or not being able to reach the recipient can be held at the cargo branch.
• The waiting time at the branch varies according to the cargo company. When the time is up, the package Return to Company It can be done.
• You will be contacted again for returned packages; reshipping may incur additional shipping charges.

9) Partial Shipment

• If you have more than one product in a single order, according to stock and storage conditions partial dispatch can be made. Separate tracking information is shared for each package.

10) Areas Outside the Scope of Delivery

• There may be exceptional regions where Yurtiçi Kargo cannot provide service. In this case, your order delivery from the nearest branch may be subject to the rule and you will be informed.

11) Peak Periods and Force Majeure

• Public holidays, sale periods, adverse weather conditions, natural disasters and logistical constraints may affect delivery time.
• In these cases, we ask for your understanding for delays; we will inform you about the process with notifications.

12) Invoice and Package Contents

• Receive your e-invoice when your order is confirmed to your registered e-mail address we'll send it.
• Gift orders delivery note without price (note: the gift note field is located in the basket/payment step).

13) Return/Exchange and Right of Withdrawal

• For return/exchange processes after delivery, please Return and Exchange Conditions check our page.
• Footwear products Essay only indoors, without removing labels and accessories It must be done.

14) Contact

• Customer Support: info@tonyshoes.com.tr
• Working Hours: Weekdays 09:00-18:00 (except public holidays)
• Address: I.O.S.B, Ziya Gökalp, Aymakoop Sanayi Sitesi C-6 Blok Dükkan No.6, 34000 Başakşehir/İstanbul

Frequently Asked Questions (Short)

When will my cargo arrive? 1-3 working days (remote areas +1-2 days).
Is there a shipping charge? 10.000 TL and above free of charge; For orders under 10.000 TL, Domestic Cargo fee avg. 175-210 TL is collected from the buyer.
My parcel arrived damaged, what should I do? Make a report before receiving, notify us within 48 hours.
Can I change my address? Contact our support team before dispatch.

This page is for information purposes. The company reserves the right to update delivery conditions in line with operational requirements. Please follow this page for the most up-to-date information.