Frequently Asked Questions
Order and Membership
Can I order without being a member?
Yes, you can order without being a member. However, if you create a membership, you can track your orders more easily and take advantage of special offers.
How can I track my order?
When your order is shipped, a tracking number is sent to you via SMS / e-mail. Also My Account → My Orders You can also follow it from the menu.
Can I cancel my order after placing it?
You can cancel your order before shipping. For this, it is enough to contact our customer support line.
Payment
Which payment methods can I use?
- Credit card (with instalment options)
Can I pay at the door?
No, no, no.
Delivery
When will my order be shipped?
Your orders will be delivered on working days within 24-48 hours is prepared and delivered to Yurtiçi Kargo.
How much is the shipping cost?
- For orders of 3000 TL and above: Free shipping
- For orders under 3000 TL: 135-175 TL on average, paid by the buyer
Which cargo company do you work with?
All orders Domestic Cargo with the following
How many days is the delivery time?
After your order is shipped, usually 1-3 working daysand in remote areas +1-2 working days delivered in time.
Return and Exchange
How long is my return period?
From delivery within 14 days you can request a refund.
Can I make an exchange?
Yes, exchanges can be made within 14 days depending on stock availability.
Who pays for shipping?
All return and exchange shipping charges belong to the customer.
When will my refund be made?
After the product reaches us, it is examined and your approved returns within 7-14 working days is transferred to you by the method you paid.
Products
Are the shoes original?
Evet, sitemizde satılan tüm ayakkabılar kendi markamız olup %100 orijinaldir ve faturalı olarak gönderilmektedir.
What should I do if I have a number problem?
You can request an exchange within 14 days after receiving the product.
Contact
How can I reach customer service?
- Telephone: +90 553 641 50 44
- Email: info@tonyshoes.com.tr
- Address: I.O.S.B, Ziya Gökalp, Aymakoop Sanayi Sitesi C-6 Blok Dükkan No.6, 34000 Başakşehir/İstanbul
