Return & Exchange Conditions

This page, TonyShoes ("Company") for online purchases made through return and exchange processes explains. Please read the following conditions carefully before placing an order.

1) General Information

• Return and exchange procedures, Law No. 6502 on Consumer Protection is carried out within the scope of the programme.
• Right of withdrawal period: 14 days (from the delivery of the product in distance sales).
• Period of right of exchange: 14 days from delivery can be used in
• You must contact us in writing (via e-mail or form) for your return/exchange request.

2) Return Conditions

• Products must be returned unused, with original packaging, labelling, accessories and invoice.
• Shoes only indoors, on clean floor must have been trialled.
• We do not accept returns of products that have been used, damaged or have lost their resalability.
• Return cargo, by the buyer Domestic Cargo via our contracted courier company. The customer is responsible for any additional costs that may arise when not sent via our contracted cargo company.

3) Conditions of Change

• Exchanges are made in line with stock availability.
• It is possible to exchange the same product with a different size / model / colour option.
• If the stock is exhausted, an alternative product is recommended or the return process is initiated.
• Products sent for exchange unused and in resalable condition should be.

4) Right of Withdrawal

• The consumer has the right to withdraw within 14 days without any justification and without penalty.
• In order to exercise the right of withdrawal, the product must be unused and sent with all accessories.

5) Return and Exchange Process

1. Demand: Your return/exchange request info@tonyshoes.com.tr with your order number.
2. Confirmation: Shipping information will be sent to you when your request is approved.
3. My submission: Send the product to our specified address via Yurtiçi Kargo.
4. Control: When the product reaches us, the quality control team examines it.
5. Conclusion: When the return is approved, the fee is refunded; when the exchange is approved, the new product is shipped.

6) Fee Refund

• The price of the returned products after the return is approved 7-14 working days will be refunded to you by the method you paid for.
• For bank/money order/EFT payments, the time may vary depending on the processing intensity of the banks.
• Payment at the door service fees are non-refundable.

7) Returns / Exchanges Not Accepted

• Used, washed, damaged or hygienically unsuitable for return (e.g. socks, accessories).
• Products without labelling/packaging.
• Claims over 14 days after delivery.

8) Shipping Charge

• The shipping fee for all return and exchange shipments belongs to the customer.
• Even if the product is faulty or defective, the shipping fee must be paid by the customer.

9) Communication

• E-mail: info@tonyshoes.com.tr
• Telephone: +90 553 641 50 44
• Address: I.O.S.B, Ziya Gökalp, Aymakoop Sanayi Sitesi C-6 Blok Dükkan No.6, 34000 Başakşehir/İstanbul

Frequently Asked Questions (Short)

How long is my return period? 14 days from delivery.
Can I make an exchange? Yes, within 14 days, depending on stock status.
When will my fee be refunded? 7-14 working days after return confirmation.
Who pays for shipping? The customer pays for all returns and exchanges.

This page is for information purposes. The Company reserves the right to update the return/exchange conditions when necessary.